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Last updated: August 2026
Looply is a product of Care Business Solution, ABN 52 726 559 485, which operates Looply and is the entity responsible for the information described in this policy.
When you create a Looply account, we collect your display name, an optional avatar, and a rough location (suburb/postcode) — not a full address. Your email is handled by our sign-in provider and isn't duplicated in our own records. If you choose to add a phone number, it's used only to verify your account. If you add your year of birth in account settings, it's used only in aggregate, anonymised age-range reporting for our own internal understanding of who uses Looply — it's never shown on your profile or to anyone else individually.
When you contribute or claim a book, we record the book, its declared condition, any photos you provide, and which shelf location was involved. When you write a review, we record the review text and rating.
Sharing a toy, clothing item, piece of furniture, or cookware works similarly: we record the item, its category, condition, and any photos you provide. Your exact pickup address is only ever shared with someone you've accepted for that specific item, or shown publicly if you choose that option yourself when listing it — anyone just browsing only ever sees an approximate area (suburb/postcode), never your street address. An organisation-run listing's address is always shown publicly, the same way a street library shelf's location is.
Messages you send through an item's private request thread are visible only to you and the other person in that conversation. If you ask to see the other person's email or phone number for a book or item you're exchanging, that information is only ever shown to you if they explicitly agree to share it — and the same applies in reverse for a request they send you. Neither side's contact details are ever shown anywhere else, or to anyone else.
If you submit interest in donating books and name an organisation as a benefactor, that submission (including any contact details you provide) is only visible to Looply staff and the relevant partner's administrators, for following up with you — only the organisation's name and an aggregate estimate of books donated are ever shown publicly.
If you're given staff access to a council's, organisation's, or individually-run street library's Looply account, we record your account's association with that organisation and the level of access you're granted. A participating council or organisation's own public profile (name, description, service rating, and the modules it participates in) is shown publicly, the same way an individual's public profile can be.
Following another user, and who follows you, is visible on your public profile if your profile visibility is set to public. Whether the street libraries you've visited are shown on your profile is a separate choice you control in account settings.
Your activity (contributions, claims, items shared or received, credits earned, reviews) powers the leaderboard, your activity timeline, and your public profile. You control whether your name and photo are shown publicly or replaced with an anonymized placeholder via the visibility setting in your account settings. We also look at aggregate, de-identified trends across all users (for example, rough location or age-range breakdowns) to understand how Looply is used — never at a level that identifies you individually to anyone outside Looply.
If you request a demo or apply on behalf of a council or organisation, the details you submit (name, email, phone, and the organisation's details) — along with which module(s) you're interested in and, if you tell us, how you heard about Looply — are shared with our CRM provider so our team can follow up with you. This is the only case where we currently share personal information with a third-party service provider.
If a listing, review, or condition report is reported or disputed, Looply staff acting as super-administrators may review the relevant account activity and messages to help resolve it.
We use only essential cookies/local storage -- to keep you signed in and remember choices like dismissing a banner. We don't use advertising or third-party tracking cookies.
Your data is stored on Google Cloud Platform, hosted in Australia. Access is restricted to what each part of the app genuinely needs — for example, only Looply staff acting as super-administrators can adjust account balances or resolve disputes.
We may update this policy as Looply's features change. We'll update the date at the top of this page when we do.